Terms of Service

1. Acceptance of Terms

By accessing or using the Seattle Boxes website (seattleboxes.com), placing an order, requesting a quote, or otherwise engaging with our services, you agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not use our website or purchase our products or services. We reserve the right to update or modify these Terms at any time. Continued use of the Site following any changes constitutes your acceptance of the revised Terms.

2. Description of Services

Seattle Boxes provides the following products and services:

• Sale of new and used corrugated boxes, gaylord boxes, and packaging accessories.
• Purchase of used corrugated boxes from businesses and individuals.
• Corrugated box recycling and reprocessing services.
• Delivery and transportation of packaging products within our service area.
• Custom packaging solutions and consulting.

Product availability, sizing, and condition grades are subject to change based on inventory levels. We make reasonable efforts to keep our website up to date but cannot guarantee that all listed products are available at all times.

3. Ordering and Pricing

All orders are subject to acceptance by Seattle Boxes. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or issues identified in credit verification.

• Prices displayed on our website are in U.S. dollars and are subject to change without notice.
• Quoted prices are valid for 7 days from the date of the quote unless otherwise specified in writing.
• Volume discount pricing is based on the quantities specified at the time of order. Adjustments to quantities after the order is placed may affect pricing.
• Delivery charges are separate from product pricing and will be communicated before order confirmation.
• Tax will be applied where required by applicable state and local tax laws.
• Pricing errors, whether on the website or in a quote, do not obligate us to fulfill orders at the erroneous price. We will notify you promptly and offer the correct price or a full refund.

4. Payment Terms

Payment is due according to the terms established for your account:

• Standard accounts: Payment is due at the time of order via credit card, debit card, or ACH transfer.
• Approved credit accounts: Net 30 payment terms are available for qualified businesses upon credit approval. Applications are subject to review and approval at our sole discretion.
• Warehouse pickup: Payment is due at the time of pickup via credit card, cash, or company check.
• Large orders: Orders exceeding $5,000 may require a 50% deposit with the balance due upon delivery.
• Late payments: Accounts past due by more than 30 days may be subject to a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend credit terms and require prepayment for accounts with a history of late payments.

5. Delivery

We make commercially reasonable efforts to meet delivery timelines but do not guarantee specific delivery dates. Delivery estimates are provided in good faith based on current operational conditions and may be affected by weather, traffic, vehicle availability, and other factors beyond our control.

• Risk of loss and title to products transfer to the buyer upon delivery to the specified delivery address or upon pickup from our warehouse.
• The buyer is responsible for inspecting deliveries at the time of receipt. Any discrepancies in quantity, size, or condition must be noted on the delivery receipt and reported to us within 48 hours.
• Delivery to locations requiring special equipment (liftgate, pallet jack, etc.) may incur additional charges. Please inform us of any delivery site restrictions at the time of ordering.
• If no one is available to receive a delivery at the scheduled time, we may leave the products at the delivery address at the buyer's risk, or reschedule delivery with an additional delivery charge.

6. Returns and Refunds

We stand behind the quality of every box we sell. Our return policy is as follows:

• Quality issues: If any box does not meet the condition grade specified at the time of purchase, we will replace it at no charge or issue a full refund for that box. Claims must be made within 7 days of delivery.
• Incorrect orders: If we deliver the wrong size, type, or quantity, we will correct the order at our expense. Please report errors within 48 hours of delivery.
• Change of mind: Returns for non-defective products may be accepted within 7 days of delivery at our discretion, subject to a 15% restocking fee. Products must be in the same condition as delivered and in original bundling.
• Custom orders: Custom-manufactured products (custom sizes, custom printing) are non-returnable except for quality defects.
• Used boxes we purchased from you: Sales of used boxes to Seattle Boxes are final. We assess and pay for boxes based on our inspection at the time of receipt.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Seattle Boxes and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of our products, services, or website.

Our total liability for any claim arising out of or related to these Terms or our products and services shall not exceed the total amount paid by you to Seattle Boxes for the specific products or services giving rise to the claim during the 12-month period preceding the claim.

We are not responsible for damages to the contents of our boxes. It is the buyer's responsibility to select boxes with appropriate size, strength, and condition for their intended use. Our product descriptions and recommendations are provided as guidance only and do not constitute a warranty of fitness for any particular purpose.

8. Warranty Disclaimer

Our products are sold “as described” based on the condition grade and specifications provided at the time of sale. Used boxes are sold in their stated condition grade (A, B, or C) and are not warranted to perform identically to new boxes.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEATTLE BOXES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Notwithstanding the above, we guarantee that all boxes sold by Seattle Boxes meet the condition grade description provided at the time of purchase. This is a limited warranty of grade accuracy, not a warranty of performance for any specific application.

9. Intellectual Property

All content on the Seattle Boxes website, including text, graphics, logos, images, and software, is the property of Seattle Boxes or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our Site without our prior written consent. The Seattle Boxes name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Seattle Boxes. You may not use these marks without our prior written permission.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms or our products and services shall be resolved as follows:

• Informal resolution: Before initiating any formal dispute resolution, you agree to contact us at info@seattleboxes.com to attempt to resolve the dispute informally. We will make good-faith efforts to resolve any issues within 30 days.
• Jurisdiction: If informal resolution is unsuccessful, any legal action or proceeding shall be brought exclusively in the state or federal courts located in King County, Washington. Both parties consent to the personal jurisdiction of these courts.
• Limitation period: Any claim arising under these Terms must be brought within one year after the cause of action arises, or such claim is permanently barred.

11. Indemnification

You agree to indemnify, defend, and hold harmless Seattle Boxes, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our products, your violation of these Terms, or your violation of any rights of a third party.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. The failure of Seattle Boxes to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13. Contact Information

Questions about these Terms of Service should be directed to: